Returns Policy

RETURNS AND CANCELLATION POLICY FOR GOODS & MERCHANDISE:

Wildman Active is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read this policy carefully before placing an order on our Goods and Merchandise.

We are only able to offer a return if:

a) the product does not match the order, and

b) the product has been unused and remains in its original packaging, or

c) the product is faulty

If the product(s) delivered does not match your expectations please contact us via email (info@wildmanactive.com) outlining the problem and we will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to info@wildmanactive.com for our customer services team to assess.

We cannot take any action on an order until all of the goods are returned to Wildman Active for inspection.

Following the return of the goods a thorough assessment will take place following which Wildman Active will deem whether the return is valid or not.

If the problem relates to a production issue at Wildman Active then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced Wildman Active retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Wildman Active.  If you need to cancel an order you should email customer services on info@wildmanactive.com as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.

If an order has been placed by the customer and subsequently produced by Wildman Active a refund will not be offered on cancellation as the goods are produced and stocked to order.

Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Wildman Active of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

 

Delivery
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Wildman Active or any agent acting on behalf of Wildman Active.

Payment
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

In making an order you are deemed to have accepted the above terms and conditions.

Turnaround Times

Average turnaround times are shown on the product page.  Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered.  Turnaround is shown in working days which does not include weekends or public holidays.